How To User Guide
High Bill Assistance
Utility Customer Service provides these services to approximately 2.1 million residents in Houston, generating over $600 million in gross revenue. The funds generated by UCS are used by other divisions of Public Works and Engineering to support and maintain the city's water and wastewater systems. With such a high profile, UCS is often mis-named as the "Water Department." The City of Houston does not have a department by that name; instead the functions are divided among branches of the Resource Management and Public Utilities divisions.
Our goal is to consistently
meet the expectations of every customer by offering outstanding
customer service, increased flexibility, greater value, and improved
operational efficiency. Each year, our Customer Contact
Center handles an average of 600,000 calls and Field Operations team
travels in excess of 2,000,000 miles to cover an 800 square-mile area.
The drive to constantly
improve service and process technology is strongly visible. The City of
Houston was the first major city in the U.S. to use in ground automated
water meter reading (AMR) technology. Utility company managers from all
over the country come to Houston to inspect our state-of-the-art
payment processing equipment and our Automatic Meter Reading Program.
You may obtain more help at the links below, pay bills at www.houstonwaterbills.org email us at email@example.com, or call us at 713-371-1400 between 8:00 am and 7:00 pm Monday through Friday.